Engaging Customers with Facebook Applications
With the rapid advancement in the Internet and its increasing user
presence, the medium has become a preferred means of communicating
directly with customers. Among the most popular activities on the
Internet is the voracious usage of social networking sites.
With its open architecture and wide range of functionalities,
Facebook stands as the number one social networking site. There are many
reasons for this cult followership of Facebook. The ease of use and
dissemination of content, tagging of friends and related users on shared
items is yet another great Facebook feature. Facebook also allows
creation of secured groups and publicly available fan pages regarding
your own brands.
The Facebook applications are its most popular components. Facebook
has an open platform for web developers and programmers to create
different applications to run applications from within its framework.
What is new about Facebook applications?
Until the option of applications was incorporated, the Facebook
features were more about conventional social media usage, such as adding
friends and creating groups pertaining to common interests and
affiliations.
Applications initiated by Facebook expanded the function of the site
toward more interesting features, which included social gaming, where
you could include friends and even unknown participants from around the
world. The big leap happened when Facebook opened its programming
platform to developers around the world, who could develop applications
and submit it to Facebook. These applications are made live for public
usage once they are certified by Facebook.
How do applications help brand marketing?
On an average, a user would spend no more than a few seconds on the
homepage or any other text rich section of a website. Similarly, on
Facebook, text-based sections have their own limitations when it comes
to holding attention of the users on the same page. That is where rich
content and applications come into play.
A game, such as Scrabulous or UNO, on Facebook can engage a user for
hours. Social games like Farmville have brought about a new genre of
Social Gaming, which is the latest buzzword in gaming circles.
For a brand, a Facebook application can serve as an effective tool to
gather and engage captive audience for a longer stretch of time. Users
hooked on a particular game or application on Facebook will stay with it
until the completion of the game. Brands have smartly used the
opportunity to insert their logos and branding very subtly in the game.
Subtle messages like these are known to give more brand recall and
attitude change compared to intrusive advertisements.
Much to the delight of a marketer, Facebook provides usage stats of
subscribers, which gives insight into the profile of users that the
brand attracts. This can be compared with the intended target audience
of the brand, and campaign modifications can be done based on the
findings. Unlike most surveys that are based on sample estimate, what
you get to see here is a summary based on each and every user who has
added the application.
Developing Applications for Your Brand
Unlike most other participative aspects of social media, developing
applications for Facebook requires adequate programming knowledge.
Facebook has its own set of guidelines for the creation and submission
of applications. Developers working on the Facebook framework must be
updated with the guidelines defined by the site for any application to
run. Brand owners need to avail services of a developer who knows all
the steps that go into the creation of successful Facebook applications
to ensure that their brand makes its presence through one of the most
engaging options available in online media.
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